Payment

Payment for the order has been deducted from my account, but no order details have been received?

You order details may have not been captured with us. The amount will be refunded to your account in next 5-7 days.

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR

Order Related

How can I cancel my order?

You have the option to cancel your order before it is dispatched from our warehouse.

To cancel the order:

If you have an account:

  1. Login to your account
  2. Go to manage your order: https://www.boat-lifestyle.com/apps/ret
  3. Cancel the desired order.

If you don’t have an account, create an account at https://www.boat-lifestyle.com/account/register and follow the steps mentioned above.

I want to change my delivery address?

Before the order is dispatched:

  • Cancel the order on the website and place the order again with the correct address.
  • Contact our customer care team to change the delivery address.

By Email: help@imaginemarketingindia.com

By Phone: +912249461882

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

I want to change my product color?

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.

*Product Colour cannot be changed once the product has been dispatched from our warehouse.

I have lost my invoice copy, what should I do?

  • Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for boAt products.
  • Order placed on the website: Contact Customer Service to help you.

Shipping

When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

How do I track my order details?

An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order" at the top right corner.

If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and has signed in as a guest user - we advise you to create your account with the same guest user mail id.

*Please note, that it can take some time before the tracking information is uploaded.

Return & Exchanges

When will I receive my refund?

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 30 days upon receiving the return package.

I used my guest order id to log in but that was not being accepted. I tried to change my password as well but could not go through with that. Why?

In order to log in you have to register on the boAt website and become a user. Create your account by going to https://www.boat-lifestyle.com/account/register. Use the same email id that you entered when placing your order on the boAt store.

Once you create an account you will be able to log in and view all relevant information about your past order(s).

Warranty

My product has not been picked up for replacement yet?

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

I have not received my product after replacement yet?

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

I want to register a complaint regarding a product?

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

Query regarding B2B?

Drop your query at Corporates@imaginemarketingindia.com and the concerned person will get back to you at the earliest possible.

Product Related FAQs

Airdopes

What to do if one of the Airdopes stop working?

Simply reset your device.

What to do if the Airdopes are not charging?

Keep the Airdopes aside and plug in your charging case for 15 minutes. Now put the Airdopes back in the charging case.

How can we pause and play tracks?

Single tap the capacitive touch control on either earbud to play or pause a song.

boAt Airdopes are a feature-packed collection with a host of intuitive features that allow one to control music seamlessly. Please refer to the instruction manual to learn how to enjoy its features completely.

Can we take calls on boAt Airdopes?

Yes, a single press on the multi-function button allows the user to accept and reject calls easily.

Can I use any adapter to charge the Airdopes?

Yes, you can use any adapter to charge your Airdopes.

Are all Airdopes waterproof and sweat resistant?

Yes, Airdopes generally come with IPX Dust and Water Resistance technology. You can use it for your workouts or carry them along on long trips.

What is the use of the charging case?

The charging case is ergonomically designed to be portable and lightweight. You can carry your in-ear earbuds around while they’re being charged in the case.

Are Airdopes compatible with iPhones and Android phones?

Yes, Airdopes are fully compatible with iPhones and Android devices.

How can I connect with Google and Siri?

Simply double-tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Rockerz

What to do when one side stops working?

Simply reset your Rockerz device.

What to do if I’m not able to pair it with my phone/laptop/tablet?

Simply reset your Rockerz device.

Can we accept calls on it?

Yes, all Rockerz products offer great clarity and comfort during meetings and important calls. Single press on the multi-function button to easily accept and reject calls.

Are they good for running and sports in general?

Yes, all Rockerz products come with IPX dust and water resistance, making them perfect for sports and adventures.

Can I charge my headphones with a mobile charger?

Yes, all Rockerz products can be charged with a mobile charger.

How can I enable Google and Siri?

Double tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Stone

Can we connect it via AUX?

Yes, all Stone speakers have multiple connectivity modes, including Bluetooth and AUX.

Is it water resistant?

All Stone speakers come with IPX Dust and Water Resistance.

Does it have an in-built mic for hands-free calling?

Yes, all Stone speakers come with an in-built mic that allows hands-free calling.

Can we accept calls on it?

Yes, one can accept calls on the speakers.

Can I charge my speakers with a mobile charger?

Yes, all Stone speakers can be charged with a mobile charger.

Can we use it while putting the speakers on charge?

Yes, all Stone speakers can be used simultaneously while charging.

Bassheads

Can we accept calls? Are they good for calls, meetings, and work from home?

Single press on the multi-function button to easily accept and reject calls. Bassheads are designed for clarity and comfort during meetings and important calls.

Do they have noise cancellation?

Bassheads come with passive noise cancellation for clear sound.

Do they have a dedicated microphone?

Yes, Bassheads earphones have a dedicated mic perfect for calls and recording.

How can I enable Google and Siri?

Double tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Do they support iOS and Android?

Yes, Bassheads come with full support for Android and iOS devices. For devices that don’t have a headphone jack, a dongle is required.

Wearables

What to do if I am unable to connect my watch with the phone?

  • Make sure you are using Android 4.4/ IOS 7.0 or above OS version in your smartphone.
  • It is necessary to accept and agree to all the terms and permissions including the location services also.
  • Make sure you have downloaded boat ProGear app in your smartphone.
  • Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat ProGear app.
  • Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
  • If you still continue to have binding issues, please restart your phone and try again.

Why is my Bluetooth disconnecting?

  • The operational distance for the Bluetooth is 8-10m. It is ideal that phone and watch is in direct contact with each other.
  • If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
  • Make sure the app is running in background always

Heart rate monitor is not taking the reading well. What can be the issue?

Hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

Why does the watch show the step count even when I am not walking?

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Why am I not getting call or message notifications on my watch?

  • Make sure call alert and SNS alert are enabled from the app.
  • Sync the watch after enabling these features
  • Make sure the app is running in background
  • Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

How does GPS work in the watch?

The GPS function can be used only with outdoor sports mode like outdoor walk, run, cycle, hiking.

You can record the distance and route with the help of GPS.

Do they come with different watch faces?

Yes, all boAt smartwatches come with support for different watch faces.

How much time do they take to charge?

All boAt smartwatches take between 1.5HRS to 2.5HRS to charge. The exact time depends upon each specific model.

Do they have water resistance? Is it good for long-term outdoor use?

All boAt smartwatches come with Water & Sweat Resistance technology that varies from model to model.

Can I use other straps?

All boAt smartwatches come with different colour options. Visit Storm Strap to get your own.

Do they support notifications for particular apps?

Yes, all boAt smartwatches support notification alerts for multiple applications.